Director of Operations- Airframe
What you’ll do:
- Plans and directs aircraft and avionics maintenance, installation, and shop activities and coordinates with other departments to assure high quality work and timely delivery to our customers. Maintains a safe work environment; ensures that stringent housekeeping, 5S standards and safety procedures and practices are followed; ensures that tools/equipment meet safety requirements; leads trend and root cause analysis and accident investigations. Maintains positive employee relations by providing an inclusive work environment
- Will manage a team of 70 technicians and managers.
- Attains P&L objectives by monitoring work-in-process to assure that work is accomplished within allotted hours and within cost of sales parameters.
- Responsible for all Hangar Line Maintenance functions, as well as the Electrical Shop, Avionics Shop, and Sheet Metal Shop.
- Reviews contract pricing to ensure that competitiveness, profitability, customer satisfaction, and market growth are maintained.
- Closely monitors sales forecast and WIP and works with the sales team to ensure plan targets are met.
- Reviews and corrects invoices for work performed in areas of his/her control to ensure the accuracy of the work description, hours charged, and parts issued.
- Coordinates and reviews the preparation of all work estimates (quotes) to ensure a prompt response to our customers.
- This position is a point of contact for technical questions from customers and for status of work-in-progress.
- Ensures that all employees receive appropriate technical training and on-the-job instruction to maintain the highest standards of quality.
- Promotes, encourages and leads employees towards a continuous improvement culture. Leads the implementation of Lean initiatives.
- Coordinates and liaises with quality assurance, engineering, material, customer service, sales, finance, etc. to resolve difficult or continuing problems and ensure production standards and goals are achieved.
- Monitors and analyzes output, cycle times, routings, labor, quality, staffing, facility usage, budget, financial performance, etc. for all cells/service operations and oversees and participates in the resolution of problems or reinforcement of positive findings.
- Conducts regular capacity planning of equipment, floor space and labor resources required based on forecast demands.
- Formulates, recommends and implements policies and programs to guide the corporation in maintaining and improving the competitive position and profitability of the operation.
- Actively participates in the appropriate management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes.
- Ensures that all employees receive safety training and consistently employ safe work practices. Enforces quality standards; monitors and provides corrective action for workmanship issues.
- Responsible for ensuring positive employee relations by dealing with issues in a fair, equitable, and consistent manner.
- Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports.
What skills you will use:
- Bachelor’s Degree or related field and/or equivalent experience.
- FAA Airframe and Power plant license and minimum of 5 years recent experience in in an Operational leadership role with delivered and sustainable results.
- P&L experience required.
- Strong business acumen and innate curiosity with a talent for finding and maximizing opportunities in order to collaborate and contribute to the success of the total business model.
- Proven record of change management, operational excellence and continuous improvement achievements.
- Demonstrated inspirational leadership experience with core values centered on a participative communication style with a high degree of transparency and empathy; must naturally lead by example through physical presence, employee engagement and communication with all levels of the organization effectively.
- Ability to lead effectively under tight deadlines and high stress situations with a steadfast commitment to prioritizing safety, quality and scheduling.
- Strong customer service aptitude and skilled in balancing customer demands with business unit priorities.
- Ability to analyze and troubleshoot technical problems.
- Must have planning, scheduling, and labor resource allocation skills with the ability to handle multiple projects and multiple deadlines.
- Possesses financial acumen, strong organizational, analytical, strategic planning, and decision-making and problem-solving skills while demonstrating situational awareness.
- Effective communicator, both oral and written. Must possess excellent interpersonal customer and employee relations skills.
- Sit, stand, and/or walk for extended periods of time.
- Bend and climb in order to look at various parts of the aircraft.
- Manipulate a telephone, calculator, and computer keyboard.
- Speak audibly and intelligibly over the telephone and in person.
- See and read technical information and invoices.
- Work well in a demanding, stressful, fast-paced environment.
- Travel Requirement up 15%.
