Accounts Receivable Collections Manager – Memphis
Position Summary: The AR Collections Manager is a Memphis based, senior position reporting directly to the COO and will fill a critical role within the business to help improve and manage the overall process of cash collections. This position is responsible with leading the AR Collections team and helping to help establish procedures to monitor and improve the Company’s cash collections and DSO metric. The AR Collections Manager will work closely with the AR Invoicing group to help monitor and provide the best experience to all customers.
This position is responsible for leading and planning the AR collections process and operations for approximately 30,000 customers and $450M+ revenue per annum. The individual is responsible for designing, implementing, and enforcing policies and procedures, leveraging our technology platform, as well as streamlining effective collections processes across the business. This position is highly visible and requires a strong leader with the ability to prioritize, plan, and work cross functionally with other departments.
Our ideal candidate is familiar with all accounting procedures and can manage daily financial transactions end-to-end. Ultimately, this individual should be able to ensure accuracy and efficiency throughout our entire AR and collections process. Some additional responsibilities include:
Responsibilities:
- Assign portfolio of clients to team members and monitor workflow and levels
- Ensure that team members are familiar with client billing guidelines in their respective portfolios
- Ensure that procedures to troubleshoot non-payment are followed, including reviewing invoices for non-compliance with billing guidelines
- Conduct regular reviews of accounts receivable with the collections team to ensure that problem receivables are being properly addressed and uncollected accounts are escalated appropriately
- Analyze frequency and volume of billing issues and work with Contracts to Cash Director and Invoicing Manager identify steps to help resolve/monitor
- Review policies and procedures and suggest improvements where appropriate
- Build and maintain strong relationships within and across departments and with internal and external customers
- Monitor monthly cash flow totals and ensure day sales outstanding ratio is within company standard
- Implement collection methods, automation and improve processes to increase cash flow
- Implement productivity standards to increase teams’ productivity
- Interfaces with field and sales management on resolving customer billing disputes, collection assistance and credit decisions
- Research and resolves customer problems and complaints on billing and account issues
- Ability to implement best practices including development and implementation of internal KPIs and metrics
Requirements:
- Minimum 5 years’ experience plus Bachelor’s Degree.
- Strong working knowledge of collections methodologies and technologies, as well as advanced payment options
- Familiarity with the interaction between accounting systems, operating systems, and invoicing
- Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct; ability to demonstrate ethical behavior in diverse situations
- Demonstrated experience in leading the collections function for a national company with a high volume of customers
- Experience modelling business processes
- Senior Leadership Experience managing across a large geographical footprint
- Strong analytical and problem-solving skills
- Excellent communication, interpersonal and presentation skills
- Highly energetic self-starter with a focus on obtaining results
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